Privacy policy

This Privacy Policy describes how Pillow Strap ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from www.pillowstrap.com (the "Site").

Contact

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us through our Contact Us page.

Information We Collect

We collect personal information in the following ways when you visit the Site, place an order, sign up for communications, or contact us for support.

Device and browsing information
When you visit the Site, we automatically collect certain information about your device and browsing activity, including your web browser type, IP address, time zone, cookie data, the pages and products you view, search terms you enter, and how you interact with the Site. This information is collected using cookies, log files, pixels, and similar technologies. We use this data to load the Site correctly, understand how visitors use the Site, and improve your experience.

Order information
When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment information. This data is used to fulfill your order, process payment, arrange shipping, send order confirmations, communicate with you about your purchase, and screen orders for fraud.

Marketing and communications
If you sign up for our email list, back-in-stock notifications, or other communications, we collect your email address and any preferences you provide. You can unsubscribe from marketing emails at any time using the link at the bottom of any email we send.

Customer support
When you contact us for help, we collect whatever information you share with us in your message, such as your name, email address, order details, and the content of your inquiry.

Reviews
If you leave a product review, we collect the information you provide, including your name, location, and review content.

How We Use Your Information

We use the personal information we collect to:

• Fulfill and manage your orders, including payment processing, shipping, and returns
• Communicate with you about your order or respond to your inquiries
• Send marketing emails and product updates (with your consent, where required)
• Notify you when out-of-stock products become available (if you've requested this)
• Analyze how visitors use the Site so we can improve it
• Show you relevant advertising on other platforms
• Screen for fraud and protect against potential risk
• Comply with applicable legal obligations

Third-Party Services

We rely on trusted third-party services to operate the Site and serve you. These services may receive personal information as described below.

Shopify powers our online store, processes orders, and handles payment and checkout. Shopify's Privacy Policy

Google Analytics helps us understand how visitors use the Site. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on. Google's Privacy Policy

Meta (Facebook and Instagram) receives information about your Site activity and purchases through the Meta Pixel so we can measure ad performance and show you relevant ads. Meta's Privacy Policy

Google and YouTube Sales Channel allows us to list products on Google surfaces. Product and order data may be shared with Google for this purpose. Google's Privacy Policy

Omnisend powers our email marketing. If you subscribe to our emails, your email address and related activity are processed by Omnisend. Omnisend's Privacy Policy

Judge.me manages our product reviews. If you submit a review, your name, location, and review content are processed by Judge.me. Judge.me's Privacy Policy

Kbrite powers our back-in-stock notifications. If you request a notification, your email address is collected and processed by Kbrite.

BigGrow Affiliate manages our affiliate program. If you interact with an affiliate link, non-identifying order information (such as order date, order number, and order total) may be shared with BigGrow to attribute referrals. No personal details like your name or address are shared.

Etsy Integration syncs order information from purchases made through our Etsy store into Shopify for fulfillment purposes.

Shopify Audiences allows us to share limited purchase and browsing data with Shopify so that we and other Shopify merchants can show more relevant ads to potential customers.

Advertising

We use your personal information to show you ads we think may interest you on platforms like Facebook, Instagram, Google, and YouTube. This involves sharing certain browsing, purchase, and interaction data with advertising partners, sometimes through cookies or tracking pixels.

You can opt out of targeted advertising through these links:

• Facebook Ad Settings
• Google Ad Settings
• Digital Advertising Alliance Opt-Out

For more information about how online advertising works, visit the Network Advertising Initiative.

Cookies

Cookies are small files stored on your device when you visit the Site. We use cookies for essential Site functions (such as your shopping cart and checkout), analytics, and advertising. Some cookies are "session" cookies that expire when you close your browser, while others are "persistent" cookies that remain until they expire or you delete them.

Our store uses Shopify's standard cookies for cart functionality, checkout, analytics, and customer authentication. For a current list of Shopify cookies, see Shopify's Cookie Policy.

Additional cookies may be set by Google Analytics, the Meta Pixel, and other third-party services described above.

You can manage cookie preferences through your browser settings. Keep in mind that blocking cookies may affect Site functionality. For more information, visit www.allaboutcookies.org.

Data Retention

When you place an order, we retain your personal information for our records unless and until you ask us to delete it. If you subscribe to our marketing emails, we retain your email address until you unsubscribe or request deletion.

Your Rights

European Economic Area (GDPR)
If you are in the EEA, we process your personal information under the following lawful bases: your consent, performance of our contract with you, compliance with legal obligations, and our legitimate interests (which do not override your rights). You have the right to access, correct, update, port, or delete your personal information. Your data is initially processed in Ireland and may be transferred to the United States and Canada for storage and processing. For more information, see Shopify's GDPR documentation.

California (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request its deletion, and request correction. You may also designate an authorized agent to submit requests on your behalf.

To exercise any of these rights, please contact us through our Contact Us page.

We do not engage in fully automated decision-making that has a legal or significant effect on you. Shopify uses limited automated fraud screening, such as temporarily blocking IP addresses or credit cards associated with repeated failed transactions.

Do Not Track

Because there is no consistent standard for responding to "Do Not Track" browser signals, we do not currently alter our data collection practices when we detect such a signal.

Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated date at the top of this page will indicate when the policy was last revised.

Complaints

If you would like to make a complaint about how we handle your personal information, please contact us through our Contact Us page.

Last updated: April 7, 2026